Frequently Asked Questions

Why Should You Shop Cufflinks.com?


 

 

From humble acorns do mighty oak trees grow. Cufflinks.com was launched from a small dorm room in Austin, Texas in 1999, and has since grown into the dynamic men’s accessories marketplace that you know today. Now proudly based in Sioux Falls, South Dakota, our owners are a trio of brothers with a passion for elevating men’s formal wear through innovative, stylish, high-quality accessories.

Why Should I Shop at Cufflinks.com?

Quite simply, we’re the best at what we do. We work with high profile brands to create unique accessories featuring the characters and teams you love. Everything we make is designed and photographed in-house, giving us complete creative control over the entire process and allowing us to deliver the highest-quality products to our customers.

CAN I CANCEL OR CHANGE AN ORDER I JUST PLACED?

We pride ourselves on fast processing and shipping, and orders are typically processed within 30 minutes of being received. There is therefore a very small window in which to conduct any changes or process a cancellation.

Please have your order number available and call our customer service line at 1-877-283-3565 (available 9AM-6PM EST) to apply any changes to your order.

Please note that if your order has been processed for shipping, we are unable to change or cancel the order. Please wait for delivery of your order before contacting us for a refund or exchange.

HOW WILL I KNOW MY ORDER IS BEING PROCESSED?

A confirmation email will be sent to you when receive your order. After your order has been processed for shipping, we will notify you via email and include a tracking number.

If you do not receive a confirmation email after you have placed an order, please contact us at support@cufflinks.com and a customer service agent will respond.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Orders typically ship the same business day (or the following business day if the order is placed after 3PM EST). Engraved orders typically require 1-3 business days to process before shipping.

Special order items require additional time to process -- usually anywhere from 2-6 weeks (as noted on the item).

ONCE SHIPPED, WHEN CAN I EXPECT MY ORDER TO ARRIVE?

Most orders are shipped from our Sioux Falls, SD warehouse and are typically delivered to locations in the contiguous USA in 5-10 business days. Unfortunately transit time for standard delivery options cannot be guaranteed.

We also offer expedited options via FedEx – 3-Day Select ($10), 2 Day Air ($12) and Overnight (Price Varies).

Please note that all transit times are M-F only.

International orders are typically received in 1-7 business days via FedEx International Priority Shipping. Visit our Shipping Information page for more information.

HOW MUCH IS SHIPPING FOR MY ORDER? HOW IS THIS CALCULATED?

Domestic orders have 4 shipping methods available:

  • FREE on all orders over $100  (5-10 business days; time in transit not guaranteed)
  • Standard $5 (5-10 business days; time in transit not guaranteed)
  • FedEx Express Saver $10 (3 business days guaranteed)
  • FedEx 2-Day $12  (2 business days guaranteed)
  • FedEx Standard Overnight Pricing Varies (1 business day guaranteed)

International (Price and transit time will vary, depending on the delivery location)

International shipping is calculated at checkout based on your exact delivery address and does not include any applicable customs fees and import taxes. International delivery cannot be guaranteed within a time frame due to customs and import delays.

All transit times are M-F, with Saturday delivery available in select locations at an additional cost.

DO YOU SHIP INTERNATIONALLY?

Yes! Please visit our WHERE CAN I FIND NEW ITEMS?

Check out the new arrivals section for our most recent additions.

You can also sign up for our email list at the bottom of our site to receive up-to-date information on new products, sales, and specials. You’ll even get 10% off with your first order!

CAN YOU SEND ME A CATALOG?

Modern problems require modern solutions. To keep your formal wardrobe fresh and modern the products on our site are updated frequently. Unfortunately, a catalog would be obsolete by the time it made it to the printing stage, which is why we no longer produce them.

If you need help or would like product suggestions, feel free to Chat Live with one of our friendly agents or email us at support@cufflinks.com

If you are interested in establishing a wholesale account, please visit here for more information.

DO YOU HAVE A RETAIL STORE LOCATION?

We do have a storefront! Customers are always welcome to visit us at our Sioux Falls, SD retail location Monday to Friday (closed weekends).

We are located at:
5000 S Mac Arthur Lane
Suite 110
Sioux Falls, SD. 57108

CAN I PLACE AN ORDER FOR PICK UP?

Our customers are always welcome to pick up their orders at our Sioux Falls, SD location.

Please call us at 1-877-283-3565 promptly so we can ensure your order is held for pickup. We process orders quickly and don't want yours to get shipped accidentally!

We are located at:
5000 S Mac Arthur Lane
Suite 110
Sioux Falls, SD. 57108

HOW DO I INCLUDE SPECIAL ENGRAVING INSTRUCTIONS?

We love creative engraving! Simply give us a call at 1-877-283-3565 to speak with one of our friendly customer service agents who can assist you in placing the order over the phone.

Please note that all engraving orders will be done exactly as entered and monogram initials will not be rearranged.

Please be sure to review your order confirmation email to ensure that all information was entered accurately. An additional fee may apply for changes made after your order is placed.

HOW DO I ORDER PHOTO ENGRAVED CUFFLINKS?

Once you have placed your order for one of our photo engravable styles, send the image you want to use to support@cufflinks.com . Please include your order number in the subject line so we can get started on your engraving without delay.

To achieve the best results, we require a high definition photo of at least 2000 x 2000 px. Scans of old photos must be done using a high quality scanner.

CAN YOU PRODUCE A CUSTOM DESIGN?

Absolutely! Please visit our  custom products page  for more information about custom designs, or to speak to a live representative contact our Custom Department at 214.347.9246 (M-F 9AM-6PM EST).

WHEN WILL MY ENGRAVED ORDER BE PROCESSED?

Orders placed by 3PM EST with engraving are typically engraved and shipped within 1-3 business days, and sometimes even the same day. We pride ourselves on speedy service!

DO YOU HAVE ANY WOMEN’S ACCESSORIES?

Many of our accessories are considered unisex. However, we carry a wide selection of  women's cufflinks  dedicated to our women shoppers.

WHAT IS YOUR RETURN POLICY?

You can view our return policy  here.

WHY ISN’T MY DISCOUNT CODE WORKING?

We are not affiliated with coupon sites, so if you located a discount code anywhere other than on our site or through our email list, it may be a coupon code that is not correct or that is no longer valid. Additional info can be found here

There are some promo codes with restrictions. Sale items are excluded from most discounts (unless noted) and some codes require a minimum amount in your cart to redeem. Our customer service team is happy to check on further issues. Please email us at support@cufflinks.com and reference the promo code and items in your cart so we can determine the issue.

Please note that some brands restrict us from offering discounts on their products and cannot be purchased using a promo code. You can find more information about these brands here.

CAN I PLACE AN ORDER OVER THE PHONE?

Absolutely! Please give us a call at  1-877-283-3565  (M-F 9AM-6PM EST) and one of our friendly customer service agents will be there to assist you.

ARE YOU A WHOLESALE DISTRIBUTOR?

Yes! Please call us at  214-780-0333 for wholesale information or visit our wholesale website at www.cufflinksinc.com.

DO YOUR ITEMS HAVE A MANUFACTURER’S WARRANTY?

Most items have a 1-year manufacturer’s warranty, but this does vary by brand. Please contact  support@cufflinks.com if you would like more information.

What would you consider a standard size of cufflink?

Most of the cufflinks we carry measure between ½” x ½” and 1” x 1”. There is no standard size for cufflinks as each pair is designed to be wholly unique.  The dimensions of each product are noted under Product Specifications on the item page.

What are the differences in the metals the cufflinks are constructed of? 

All our metal products are constructed of .925 sterling silver, palladium, stainless steel, titanium, or a plated base metal. We also offer items in 14k and 18k gold.

Sterling Silver is a soft metal, and ideal for engraving.  Sterling silver items will require polishing over time. Oxidization discoloration occurs when silver is exposed to oxygen and the best way to avoid it is by storing your  cufflinks  in a  jewelry storage case , or with routine maintenance using a soft polishing cloth. Wearing your cufflinks regularly will also help keep them from tarnishing as the fabric on your French Cuff shirt will keep them polished.

Palladium is a metallic alternative to platinum. It has been used interchangeably with platinum in precious metal jewelry since the 1930s. A strong and durable rare metal, palladium’s brilliance makes it ideal for plating cufflinks.

Stainless steel is a very strong metal that does not corrode or rust.  Its strength and resistance to damage is ideal for cufflinks and makes it an ideal material for engraving.

Titanium is the strongest metal we use. Resistant to corrosion, this silver-colored metal is hard-wearing and incredibly durable.

Plated items are constructed of a base combination of metals, and then plated with polished silver or rhodium. The exact composition of the core in base metal can vary.

HOW DO I KEEP MY SILVER JEWELRY FROM TARNISHING?

Unfortunately, tarnishing is a natural reaction that occurs when silver is exposed to oxygen. The best way to avoid tarnishing is to store your cufflinks in a storage box in a cool, dry place. We recommend using only a soft polishing cloth to polish your silver. Visit our Care Instructions page for more information.

WHAT ARE THE DIFFERENCES IN THE TYPES OF BACKINGS YOU OFFER?

We offer several different cufflinks backings, and here are our most common fixtures:

Bullet and Torpedo Backings are our most common backings. Easy to use, bullet and torpedo back closures utilize a simple swivel mechanism. Simply flip the backing vertically 90 degrees into the post and slip through your cuff. Once through the cuff, flip the backing back another 90 degrees to secure in place.

Whale Back Closures will flip flat against the straight post for an easy insertion into your cuff. Flip the tail back to secure the cufflink.

Fixed Backings typically feature a curved post and are constructed as one solid structure as the backing does not move. Since no parts move it can be a little more difficult to insert into the cuff, but it allows us to add unique designs and brand logos to the backing. The best way to affix these to your cuff is to maneuver the backing through the first part of the cuff, and then through the second part of the cuff. Once inserted, adjust the cufflink as necessary to ensure it is comfortable and secure. Sometimes fixed backings are reversible, leaving you multiple options of how to wear your pair.

Chains  are the classic cufflinks backing. A small chain joins the two faces of the cufflinks, giving the wearer multiple options on which face to display. This style can require a little more effort to put on (similar to the fixed backings) but they provide more comfort for those who prefer a looser cuff.

DO YOU HAVE TUXEDO STUD SETS AVAILABLE IN A SET OF 5? (BIG AND TALL)

Yes, tuxedo studs and stud sets from  Ox & Bull Trading Co.  and  Ravi Ratan are able to be purchased in sets of 5. Please reach out to our customer service department (M-F 9AM-6PM EST) at 1-877-283-3565 to order.

MY ORDER CONFIRMATION SAYS MY ITEM IS ON BACKORDER. WHAT DOES THIS MEAN?

If your confirmation email notes an item is backordered, it means we are currently out of stock.

One of our customer service agents will reach out to you (typically by the next business day) and will provide more information regarding the backorder.

DO YOU OFFER SPECIAL PRICING FOR WEDDING PARTIES?

We love weddings! If you’re searching for special gifts for your groomsmen, we want to help you find the best price possible. Email  support@cufflinks.com  for your special discount code!

I PURCHASED A GIFT CARD AND I'M NOT SURE HOW TO USE IT?

Click  here  to read the Terms of Use and how to redeem our gift cards.

DO I HAVE TO PAY SALES TAX ON MY ORDER?

Most likely, yes. Since the US Supreme Court decision in South Dakota vs. Wayfair, States are allowed to charge Sales Tax on online sales being shipped to that state. Many states have since enacted laws to collect that sales tax. We are lawfully following all regulations around sales tax and have begun to collect and remit sales tax whenever required by state law.

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