Returns and Exchanges
Free Returns! Call customer service at 1-877-283-3565 M-F 10-6 EST or email firstname.lastname@example.org with your order information for your Return Form and free FedEx Return Label (US only). Please include your order number and indicate the reason for return, and if you'd prefer store credit, exchange, or refund (if you're within the 15 day refund window).
*HOLIDAY RETURN POLICY - all SALE, special order, or personalized items are not subject to return or refund. Due to the gift-giving nature of our products, we are extending our return policy for all other items ordered in December. Items returned by or orders requesting a return by January 12, 2018 will be eligible for a full refund. Returns requested after January 12th through the end of the month will be eligible for store credit or exchange. Please contact us with any questions.
Return Policy - all SALE, special order, or personalized items are not subject to return or refund. All other items must be returned within 15 days of delivery to be eligible for refund, or within 30 days for store credit or exchange. Additional details are below.
Our Returns Department makes it easy to return an item! Most CuffLinks.com purchases can be returned as long as they fit within the time frame of our return policy listed above.
If any exceptions to our return policy are made, your return may be subject to a 10% re-stocking fee.
Please contact us for your complimentary return label or mail the return to:
4514 Cole Ave
Dallas, TX USA 75205
Refunds - After a return has been received, please allow 5-7 business days for us to process. If using a credit card, refunds will be credited to your account. It may take up to 3-5 business days for this to reflect on your statement depending on your bank's policies. If paying by check or money order, a refund check will be mailed to you. If payment was processed via PayPal or Amazon Payments, we will process a refund back to your corresponding account. An e-mail confirmation will be sent when your return has been processed.
Exchanges - Exchanges may be made within 30 days of your delivery. Products returned for refund must be in new and unused condition and must contain all original packaging and accessories. Additional shipping charges may apply to deliver your new product.
Timing - For a refund back to your credit card or form of payment, items must be returned within 15 days of delivery of your order, must be in new and unused condition, and must contain all original packaging and accessories. Gift certificates and/or other items that carry financial value cannot be returned. Items returned within 30 days of delivery are allowed to be returned for store credit. Store credit will be valid for 1 year from issue date. Items returned for store credit must be in new and unused condition and contain all original packaging and accessories.
Engraved/Personalized - Any items that have engraving or any personalization made to them are not subject to returns, refunds or exchanges due to the customization of each item.
Shipping/Handling and Gift Wrap - If the return is a result of our error, process a return of the item with our CuffLinks.com Returns Department for a refund of the appropriate shipping and gift wrap charges. Shipping charges and gift wrap fees are not refunded otherwise. Please note that if you received free Standard ground shipping on your order, $5 may be deducted from your return amount.
*We cannot currently offer free return shipping from International addresses. International customers should contact Customer Service for the Return Form, but will be responsible for return shipping costs.
Tax - The appropriate tax amount by item will be included with your refund.
Discounts and Promotions - The refund value for each item returned will be reduced to reflect the value of the free gift or discount.
Sale Items - Sale items are not subject to returns or refunds unless otherwise stated on the item.
Special Order Items - Any items special ordered or made to order are not subject to returns, refunds or exchanges.
Questions - If you have additional questions, email us at email@example.com