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Returns and Exchanges

Free Returns! Call customer service at 1-877-283-3565 M-F 10-6 EST or email with your order info for your Return Form and free FedEx Return Label (US only). Please indicate reason for return, and if you'd prefer store credit, exchange, or refund (if you're within the 15 day refund window).

Return Policy - all SALE, special order, or personalized items are not subject to return or refund. Items must be returned within 15 days of delivery to be eligible refund, or within 30 days for store credit or exchange. Additional details are below.

Our Returns Department makes it easy to return an item! Most purchases can be returned as long as they fit within the time frame of our return policy listed above.

If any exceptions to our return policy are made, your return may be subject to a 10% re-stocking fee.

Please contact us for your complimentary return label or mail the return to: Returns
4514 Cole Ave
Suite 200
Dallas, TX USA 75205

Refunds - After a return has been received, please allow 5-7 business days for us to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. PayPal orders will be refunded via PayPal. An e-mail confirmation will be sent when your return has been processed.

Exchanges - Exchanges may be made within 30 days of your delivery. Products returned must be in new and unused condition and must contain all original packaging and accessories. Additional shipping charges may apply to deliver your new product. 

Timing - For a refund back to your credit card, items must be returned within 15 days of delivery of your order, must be in new and unused condition, and must contain all original packaging and accessories. Gift certificates and/or other items that carry financial value cannot be returned. Items returned within 30 days of delivery are allowed to be returned for store credit. Store credit will be valid for 1 year from issue date. Items returned for store credit must be in new and unused condition and contain all original packaging and accessories. 

Engraved/Personalized - Any items that have engraving or any personalization made to them are not subject to returns, refunds or exchanges due to the customization of each item.

Shipping/Handling and Gift Wrap - If the return is a result of our error, process a return of the item with our Returns Department for a refund of the appropriate shipping and gift wrap charges. Shipping charges and gift wrap fees are not refunded otherwise. Please note that if you did receive free Standard ground shipping on your order, $5 may be deducted from your return amount.

Tax - The appropriate tax amount by item will be included with your refund.

Discounts and Promotions - The refund value for each item returned will be reduced to reflect the value of the free gift or discount.

Sale Items  - Sale items are not subject to returns or refunds unless otherwise stated on the item. 

Special Order Items - Any items special ordered or made to order are not subject to returns, refunds or exchanges.

Questions - If you have additional questions, email us at