Frequently Asked Questions About Shopping at Cufflinks.com
Can't find what you are looking for?
If you have additional questions, please E-mail us at
info@cufflinks.com or call our Customer Service
Department at 877-CUFF-LNK {877-283-3565}.
Also, we want to hear your thoughts and suggestions on how we can make our site more helpful for you.
please E-mail us at so that we can make any helpful
improvements.
Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions
secure. Our Internet site is built on the Yahoo Store system which
utilizes industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your
order by telephone at:
877-CUFF-LNK {877-283-3565}.
All account information submitted to us is safely isolated from unauthorized Internet access.
Do I have to pay sales tax?
Sales tax will only apply to residents of Texas in which we are registered, but not
to any other US state or the rest of the world. Specific countries outside the United States may levy an import tax that is beyond our control.
How can I pay for my order?
We accept Visa, MasterCard, Discover and American Express. We also accept checks and
money orders. Orders paid by check will usually not be processed until the funds have been verified.
If you are sending a check, please make the check payable to:
Cufflinks.com
4514 Cole Ave , Suite 100
Dallas, Texas 75205
214-780-0333
How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you.
The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed at the final checkout. Unfortunately, we can not control customs or duties charges for orders shipped outside the US.
Do you ship internationally?
All orders for delivery outside the United States will be shipped using UPS Express service (cost is approximately $15 to $36, regardless of the number of items ordered). The delivery time is approximately 5 to 7 days.
For some shipments delivered outside the United States, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can not be re-imbursed.
International customers are responsible for any import or customs fees charged by your government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged.
What if I need to return my order?
You may return an item in its original condition for a refund or credit within 15
days of receiving. We can not accept returns on engraved items, unless there is a product defect or engraving error. Shipping charges can only be refunded if the return is due to our
error. All returns must be accompanied by the packing slip.(This is the paperwork that comes with your order). After a return has been
received, it will take 1-2 weeks to process. If using a credit card,
refunds will be credited to your account. If paying by check or money order, a refund
check will be mailed to you. We suggest using UPS or insured Parcel Post
for your protection.
What if you don't have all of the items in stock?
If an item you ordered is out of stock, it will be back-ordered automatically
(domestic orders only). For international orders, we will E-mail you of the missing items
to confirm the balance of your order.
What if I made a mistake and need to change my shipping address?
If the order has not yet been shipped, it will be no trouble at all. You can call our toll free number at 1-877-283-3565. If your order already has shipped, we can contact UPS on your behalf to make the address correction. Please note that there can be additional delays in delivery as well as a UPS-enforced $10.00 charge.
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